Privacy Policy

Effective Date: 1 March 2026

Welcome to Lizaro Casino. Your privacy is very important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone number.
Account Data: username, password, transaction history, game history.
Financial Data: payment card details, bank account information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information.
Usage Data: information about how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect your personal data through various methods, including:

When you register an account or update your profile on our website.
When you make deposits, withdrawals, or play games on our platform.
Through cookies and similar tracking technologies.
When you communicate with our customer support team.
From third-party sources such as payment providers or fraud prevention agencies.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and age verification.
To process your transactions and manage your account.
To improve our website, games, and services.
To communicate with you, including sending account updates, promotional offers, and important notices.
To detect, prevent, and investigate fraud or other illegal activities.
To comply with applicable laws and regulations.

4. Legal Basis for Processing

Our legal bases for processing your personal data include:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, balanced against your rights and freedoms.

5. Sharing Your Information

We may share your personal data with:

Service providers who perform services on our behalf, such as payment processors, IT and hosting providers, customer support, and marketing agencies.
Regulatory authorities, law enforcement agencies, or other government bodies as required by law.
Fraud prevention and credit reference agencies.
Affiliated companies within the Lizaro group.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or other approved mechanisms.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can request deletion of your personal data in certain circumstances.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a structured, commonly used format.
Right to object: You can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at the details below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lizaro Casino Data Protection Officer
Email: [email protected]
Address: Lizaro Casino Ltd, 10 Queen Street, London, EC4N 1TX, United Kingdom
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit their website at https://ico.org.uk.